Refund policy

Return & Exchange Policy

Everything we make is small-batch and hand-printed, so we don't offer returns for refunds, but we're happy to exchange apparel for a different size. If your order arrives damaged or we sent you the wrong thing, we'll of course make it right at no cost to you.

Size exchanges

Ordered a tee or hoodie that doesn't fit? We'll exchange it for a different size of the same item, subject to a few conditions:

  • Request an exchange within 14 days of delivery by emailing HQ@cryptidrecordsphl.com with your order number and the size you'd like instead.

  • Items must be unworn, unwashed, and in original condition.

  • Exchanges are subject to availability. We print in small batches, so if your size is sold out we'll let you know what's in stock.

  • Shipping fees: You cover return shipping; we'll ship the new size to you free.

  • Exchanges apply to apparel only (tees, hoodies, crewnecks, hats). Drinkware, music, and other items remain final sale unless damaged.

Where to send exchanges: We will provide you with a return address once we receive your exchange request via email. We recommend a tracked shipping method as we can't process exchanges for items that do not make their way back to us.

Once your item arrives and checks out, we'll ship your new size within 2–4 business days.

Everything else is final sale

Our releases and merch are printed and pressed in limited runs, which is part of how we keep things sustainable, interesting, and affordable for a small label. Outside of size exchanges, we're not able to accept returns or exchanges, and we don't offer refunds on undamaged items.

Unsure about anything before you order? Email us at HQ@cryptidrecordsphl.com, we’re happy to answer any questions! 

Damaged items

If your order arrives damaged, contact us within 30 days of delivery and we'll arrange a replacement at no additional cost.

To help us replace your order, email HQ@cryptidrecordsphl.com with:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged item and the packaging

Once your request is approved, we'll ship a replacement. If a replacement is no longer available, we'll work with you on an appropriate solution whether it is exchanging your order for a different item or issuing a refund.

Wrong or missing items

If we sent you the wrong item, the wrong size, or your order arrived incomplete, we’re sorry! Email HQ@cryptidrecordsphl.com within 30 days of delivery with your order number and we'll fix it at no cost to you.

Cancellations & changes

We pack orders quickly, so we can't guarantee changes or cancellations once an order is placed. If you need to try, email us right away with your order number and if your order hasn't shipped yet, we'll do our best.

Refund processing

If a refund is ever issued (for example, when a damaged item can't be replaced and we agree a refund is the right solution), it will go back to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank.

Questions?

Email us at HQ@cryptidrecordsphl.com. We’ll get back to you within 2–3 business days.